FREE WEBINAR: Centricity Upgrade Hardware Requirements and Technical Preparation (Wednesday, May 23, 11:00 CT)

April 12, 2018

Register now!

Join us for this 1 hour session. We will cover the hardware requirements and technical preparation for Centricity Upgrade. This webinar will focus on the latest Centricity version at the time of this webinar.

After registering, you will receive a confirmation email containing information about joining the webinar.

FREE WEBINAR: GE Service Cloud (Wednesday, May 9, 11:00 CT)

April 12, 2018

Register now!

Quatris Health is excited to partner with GE to bring you an overview of the new GE Service Cloud! Whether you are new to the concept of access to this powerful GE resource, or just looking for specifics on how to navigate the new site, this session is for you. We will provide an overview of the layout of the site, highlight some features you will find especially useful (like communities!) and talk about common troubleshooting issues. Time will be allotted for questions.

After registering, you will receive a confirmation email containing information about joining the webinar.

IMPORTANT INFORMATION FROM GE: State of the Union and the Next Phase of Our Transformation

April 6, 2018

April 5, 2018

Dear Centricity™ Practice Solution and Centricity EMR Customers:

We are very excited to announce that we are entering into the next phase of our transformation. The Value-Based Care division of GE Healthcare is being acquired by Veritas Capital – a leading private equity firm that invests in companies that provide critical products and services, primarily technology and technology-enabled solutions, to customers worldwide. Veritas has a strong investment track record of strategically transforming leading companies in the healthcare information technology space. The transaction is expected to close third quarter this year.

We cannot overstate how positive we believe this development is for our customers. As part of Veritas, the ambulatory practice solutions, revenue cycle and workforce management software businesses will operate as one standalone business, which will enable us to increase our focus on your success. Our mission and our strategy remain unchanged: we are committed to enabling you to achieve top clinical, financial, and operational outcomes with strong clinician and patient affinity.

Veritas has proven very successful in helping businesses like ours reach their full potential and increase value for customers – through investments in technology, infrastructure and people. They are a well capitalized firm with a strong ability to invest for growth, and they bring much more than just capital. They also embody a culture of intense customer focus and a drive for growth through focused R&D and product innovation, as well as a deep understanding of the urgent need to digitalize our healthcare system, as illustrated by its investment in Verscend Technologies. Veritas recently acquired the healthcare business of Verisk Analytics, Inc., renamed Verscend Technologies. Under Veritas’ stewardship, the company increased its emphasis on account management and invested in the development of new products. The combination of these efforts has resulted in significantly improved performance for its customer base. For more information about Veritas, you can visit their website:

As a valued customer, we would like to reassure you that GE Healthcare and Veritas will be working together to ensure a smooth and professional handover after the transaction closes, which again, is expected in the third quarter. Throughout the process, our focus is to keep you proactively informed and extremely satisfied with our services. We will do everything we can to make this transition seamless for you.

I am certain that you all have many important questions on your mind. We will fully and openly share as many details as we can and answer all of your questions to the best of our ability.

Please join us for the State of the Union where you can learn more about our transition and have an opportunity to ask us questions:

State of the Union Webinar
For Centricity Practice Solution and Centricity EMR Customers
April 20, 2018
12:30PM EDT | 9:30AM PDT
Register for webinar now

Please also consider joining us at Centricity LIVE, May 16-18 in Las Vegas, where you will be able to connect directly with Value-Based Care and Veritas leadership to get the latest information regarding the transition. The conference will also include a series of breakout sessions designed exclusively for our customers to give you a first-hand look at what’s next on the Project Northstar journey and provide you with tips, strategies and best practices that you can put to immediate use. Register for Centricity LIVE now.

In the meantime, if you have questions about this change, please don’t hesitate to speak to your VAR representative.

Again, we are incredibly excited to share this important news with you, and we look forward to the journey ahead.

Jon Zimmerman
Vice President and General Manager
Value-Based Care Solutions Healthcare Digital, GE Healthcare

KB Update: March 2018

March 30, 2018
April 13, 2018
Dear Centricity CPS Customers,
GE has released a new version of the March 2018 Full Knowledgebase Update on the GE Service cloud. This version corrected an issue where some patients may have had a Drug Interaction error warning in the Chart. The Medispan Expiration date in this version 2 has been extended to June 10, 2018. If you have previously installed version 1, this update can be installed over the existing version 1 of the March KB.

CPS March 2018 Knowledgebase Download v2 (Updated April 12, 2018)

If you are a Quatris-hosted customer or if Quatris performs your KB updates, we will be installing the new KB update in your system over the next few days. If you perform your own KB updates and have already installed the March KB, you will want to install the above updated file. If you have not yet installed the March KB, please us the above updated file.
If you have questions about the March KB Update, please reach out to Quatris support via our Service Portal, email at or via phone at 817-282-0300.
March 30, 2018

Dear Centricity CPS and CEMR customers,

GE has released the March 2018 Full Knowledgebase Update on the new GE Service cloud.

The March 2018 update is a full update that includes all previous updates. You do not have to install prior updates before installing this one.

This update contains the following updated clinical information for Chart module users of Centricity Practice Solution and Centricity EMR:

  • Latest medication interaction data.
  • Formulary Editor medication updates.
  • Medication reference and interaction information.
  • Changes or additions to RxNorm and Dose Checking reference tables.
  • Latest Infoscan formularies.

If you are a hosted customer, Quatris performs your KB and we will complete this action prior to the current KB expiration date of April 15th.

If you perform your own KB update, the rollout of the new GE Service Cloud may be impacting your automatic notifications of the KB release or be making it more difficult to locate the KB itself. We wanted to take this opportunity to provide you with the links in the event you were having issues locating the KB:

CPS Knowledgebase Information

CEMR Knowledgebase Information

If you are having difficulties accessing the new GE Service Cloud site ( ) there is a GE Service Cloud Registration and Overview job aid on Podio to assist with navigating the new site.

If you have questions about the March KB Update or the GE Service Cloud, please reach out to Quatris support via our Service Portal, email at or via phone at 817-282-0300.

Action May be Required – Update GE Healthcare Digital Portal Password

March 13, 2018

Monday, March 19th – NEW Healthcare Digital Customer Portal

March 12, 2018

GE Healthcare is transforming your customer portal experience, and your action is required to take advantage of the new capabilities.

Today you may have up to two GE portals available to you:

  • The “Service Portal” at where you find product information, documentation, and communities.
  • A Service Cloud Portal where you might access other information for products outside Quatris support (such as the Kryptiq patient portal).

What’s Changing
All Healthcare Digital Service Portal functionality is being consolidated into a single NEW Healthcare Digital Customer Portal.

Your login to the new Customer Portal is changing. This weekend (March 17-18) you will receive an email with a link to “Activate Account”. Simply click on the link and set a new password.

Note: Your username will be your email address; this site will NOT use the old SSO username.

The existing Service Portal ( will continue to be available until March 29th. Some content may still be found on that portal during this period. If you need assistance or have questions, contact your appropriate GE Healthcare or Value Added Reseller product line support representative.

New Customer Portal Overview

  • Community (formerly known as “My Solutions”) – Start here! Navigate to a customer portal for each of the major Healthcare Digital products your organization owns. Easily access product information, communications, events, community groups, tips and tricks, alerts, recent content, links to other resources, and more.
  • Knowledge – Browse, search, and filter a self-help section with knowledge articles so you can quickly find answers to questions or issues pertaining to all your Healthcare Digital products.
  • Documentation – Browse the libraries for documentation on all your Healthcare Digital products.
  • Global Search – For quick access to anything in the portal use the Global Search, at the top of any page.
  • Watch a portal preview demo

FREE WEBINAR: Business Account Management – New Tool for Invoicing Employers and Third Parties (Wednesday, March 7)

February 20, 2018

Learn about a new set of tools and training that enable Centricity to be used to invoice employers and other non-insurance third parties. This webinar will cover the Business Account Management pieces from patient enrollment to account invoicing. With BAM, you no longer have to set up third party payors as guarantors, or invoice them with HCFAs. Time will be allotted for questions.

Click here to register

After registering, you will receive a confirmation email containing information about joining the webinar.

MIPS Tips – January 30, 2018

January 30, 2018

Welcome to the latest installment of MIPS Tips. 2017 MIPS attestation is open through March 31, 2018 so this communication will focus on 2017 attestation tools and resources.

Determine Eligibility

Enter the National Provider Identifier (NPI) in the MIPS Participation Status Tool to confirm whether a provider is required to submit data under MIPS for 2017.

CQR and MIPS Webinar

Quatris conducted a CQR and MIPS webinar in early January that provided a MIPS overview, CQR functionality related to setting up measurements and the MIPS tab, how to avoid the negative payment adjustment for 2017, and links to other useful resources. The Slides from the webinar are attached to this email, and the link to the recording can be found on the first slide.

Manual Attestation

You have until March 31st, 2018 to manually attest for 2017 MIPS. As data is entered, you will see real-time scoring within the MIPS performance categories. Data is automatically saved and clinician records are updated in real time. Payment adjustments will be calculated based on the last submission or submission update that occurs before the submission period closes on March 31, 2018.

 If your practice plans to manually attest for MIPS, you will need an EIDM account to sign into the Quality Payment Program portal.

  • If you need to update information or if you do not yet have an EIDM account, you can create one on the CMS Enterprise Portal.
  • Quatris does not support the EIDM accounts, so if you have any questions or issues on EIDM accounts, visit this User Guide or reach out to CMS directly.

Group and/or Individual data submission for MIPS YouTube video (38 minutes) walks through a sample attestation and is a truly great resource (I recommend everyone manually attesting spend the time and watch this).

GE Quality Submission Services

Quality Submission Services is a Service where GE will submit quality data to CMS for enrolled customers on their behalf using the EHR Reporting method. The GE Quality Submission Service enrollment period closed on January 12th but the authorization period for those customers who enrolled is now open.

  • Authorization closes on March 2nd, at which point GE will submit all authorized data to CMS
  • The slides for those customers who are participating in QSS and who have not yet authorized can be found on Podio HERE.

Avoiding the Negative Payment Adjustment

If you are required to participate in MIPS based on your NPI number but have not been diligent about keeping up with requirements, it may not be too late to avoid the negative payment adjustment.

  • Select 1 Improvement Activity and report to this activity for each eligible clinician for 90 consecutive days
  • During attestation, select the improvement activity and attest to this activity
  • Providers will not be required to enter supporting documentation, but supporting documentation should be gathered and retained for audit purposes

If this is all overwhelming or more than you want to take on, remember we do offer MIPS consulting services where we assist you with the Attestation process. For more information, please reach out to Mike Keller, our Director of Clinical Services, at

You are receiving this email because we have identified you as someone at your practice who has an interest in Quality Payment Program information for 2017/2018. If your needs have changed and you no longer wish to receive these emails, or if you wish to add someone to the list, please respond to this email directly. If you have questions about MIPS or Quality Payment Programs, please don’t hesitate to contact our EMR support department via our support portal, at, or via phone at 817-282-0300, option 2, option 2.

*Note: If you are a GE Direct support customer, the content of this email may not apply to you and you should work with GE on your processes for support and quality reporting programs.