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CASE STUDY

Customer Profile: St. Elizabeth’s Health Center

The Baseline.

St. Elizabeth’s Health Center (SEHC) is a faith-based
community health center that supports the healthcare needs of
the uninsured and underserved individuals and families in
Southern Arizona. The Center is in Tucson, Arizona and was
founded in 1961. Over the years the Center has transformed
from a volunteer-run free clinic as a part of the Catholic
diocese, to an independent organization. Based on its
geographical location approximately 60% of the patients seen
at SEHC are Spanish speaking (all staff are bilingual), and
50% of the patients pay on a sliding fee schedule.

Because the need for medical care from infants to the elderly
in the area is essential, there are two other large Federally
Qualified Health Centers nearby. Although relatively small
compared to the other Centers, SEHC has developed a strong
presence in the area and a unique physician staffing model
that meets the needs of the community served. The physician
staffing model deploys both on-staff as well as contract and
volunteer providers that provide additional part-time primary
care and specialty care services at the lowest cost possible.

In 2017 SEHC received the PCMH Level 3 accreditation. “St.
Elizabeth’s was able to utilize our robust PCMH dashboards
and we provided step by step guidance to help them achieve
this high level of recognition”, said Patti Adams, National CHC
Director for Quatris.

The Process.

SEHC is committed to providing high quality healthcare to meet
the medical needs of the population. In an effort to better
manage the care of its patients, SEHC implemented Centricity
Practice Solution PM and EMR in 2007. It was decided early on
that they didn’t want to run disparate systems, and opted to
implement a fully integrated practice management and
electronic medical record system at one time versus stagger
the implementation. A few years later the Center added a
comprehensive UDS Dashboards tool, a dental component and
an analytics solution. All of these are complementary, fully
integrated into Centricity and come from Visualutions, our
FQHC development partner.

Over the years the Center has also actively used the Quatris
Podio resource, which is a library of documentation and
support resources (including recorded webinars) and is
available anytime online. Podio is complimentary for all
Quatris customers and a great resource.

In an ongoing effort to improve communications amongst
its patients, the Center implemented the ezAccess Patient
Portal in 2016. Although portal engagement has increased
since it was implemented a few years back, the Center
continues to promote the benefits. Since most patients and
family members have smart phones, it’s easier to
communicate versus calling or having them come into the
Center. In 2017 they had 10% of their patient base actively
using the portal, and in 2018 that has risen to 20%.

Lastly, SEHC decided to move to the Quatris cloud vs
maintaining an in-house system. Since moving to the
cloud the Center no longer needs to have an on-site IT
staff.

The Result.

For over ten years SEHC has enjoyed working with the
Quatris staff. “Quatris is easy to work with. Not only are they
friendly but the staff is responsive, knowledgeable,
understanding and always willing to share tricks and tips.
We have also benefited from using Podio so that we can
easily share information and train our staff”said Heidi
Kurgat, Director of Operations at St. Elizabeth’s.

Regarding their move to the cloud the Center had this to
say, “Since migrating to the Quatris Cloud we have been
pleased with the service and performance, and it has
enabled our resources to be reallocated to other areas”, said
Heidi Kurgat.

“We are always looking for ways to improve the services we
deliver to our patients, and the Centricity system supports
that”said Mark Schildt, MD, Chief Medical Officer at St.
Elizabeth’s.

 

About the Practice

ST. ELIZABETH’S HEALTH CENTER

Location: Tucson, AZ
Specialty: Community Health Center
Number of Providers: on-staff and volunteer
physicians and mid-level providers