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CASE STUDY

Customer Profile: OrthoTexas Orthopedics and Sports Medicine (NEW)

The Baseline
Across the country practices of all sizes and specialties are merging to form larger entities and serve the patients in their surrounding cities and towns. For four orthopedic practices in the greater Dallas area this happened back in January 2011. The newly merged practice was named OrthoTexas, and today is one of the largest orthopedic groups in the state. With twenty-one practicing physicians, seventeen mid-level providers and six rehab clinics, OrthoTexas sees approximately 80,000 per year. OrthoTexas proudly employs 200+ employees and offers comprehensive and compassionate orthopedic care, therapy services, access to on-site imaging services and on-site outpatient surgery.

Coincidentally, all four practices were using Centricity Practice Management when they merged back in 2011. Even though scheduling and billing workflows may have been different, it was very helpful that the staff all knew how to use Centricity Practice Management. At the time OrthoTexas selected another 3rd party EMR, but over the years realized that using disparate systems was not ideal and duplicate work was occurring in parts of the practice. In late 2017 the practice made the decision to move to a fully integrated system. OrthoTexas knew that Centricity PM was a stable product and the relationship with Quatris was good therefore the likely choice was Centricity EMR.

The Process
OrthoTexas acknowledged early on that for the implementation to be a success it was going to require that the entire practice be on board and be willing to embrace the change. Some of the implementation initiatives included creating a Core EMR Team that consisted of 3-5 users from various locations, as well as Physician EMR Champions from five different specialties. As a result of creating the teams, there was accountability and leadership was on the same page”, Rachael Daniels, Software Support Director for OrthoTexas.

Over the course of the ten-week implementation through to the live date of August 1, 2018, the OrthoTexas teams met regularly with the Quatris implementation team. It was beneficial to all in understanding the implementation time line, setting training expectations, documenting accomplishments and understanding next steps. “The implementation was very structured and detailed and we liked that because we always knew what was expected. As a result of creating the teams, there was accountability and leadership was on the same page”, Rachael Daniels, Software Support Director for OrthoTexas.

All locations and departments successfully went live on the same day. “Our EMR go-live was a non-event. We can honestly say that forty-eight hours after our go-live the office was quiet, and employees had embraced Centricity EMR”, said Daniels. The OrthoTexas teams even had a little fun with the EMR implementation and coined the hashtag #noemrtantrums, to remember the task at hand yet have a laugh.

The Result
“We are sixty days into using Centricity EMR and we are so much more efficient. It was the best thing we ever did. Physicians are finishing their notes must faster and not having to  complete charting in the evening. They often comment on how much easier it is than the previous EMR.” said Daniels.

OrthoTexas is always looking for ways to be more innovative and efficient.

About the Practice

Location: Greater Dallas, Texas area
Specialties: Orthopedic General Surgery, Hand, Spine, Foot and Ankle & Physical Medicine and Rehabilitation
Number of Providers: 21 Physicians, 17 mid-levels