Support: 817.282.0300 7am - 8pm EST

Product Information Notice: Clinical Visit Summary

December 23, 2014

Dear Valued Centricity Customer,

We would like to make you aware of potentially unexpected behavior when attaching a clinical visit summary to a patient’s chart that, if not immediately addressed as instructed below, has the potential in limited cases to inadvertently lead to health information from one patient being available to another patient.

Users of Centricity Practice Solution 12.0.X or Centricity EMR 9.8.X should follow the instructions in this letter to determine if you have experienced this issue in the past.

We recommend that you upgrade to Service Pack 12.0.7 to ensure you avoid the situation in the future. Please contact Quatris Support Services at support@quatris.com  to schedule your upgrade to version 12.0.7.

Clinical Visit Summary Appending Incorrectly SPR 60572: In certain rare circumstances, a clinical visit summary (CVS) generated from within one patient’s open chart will append to another, previously-closed patient chart. This CVS could then be provided to the other patient, whether manually or automatically via secure message.

Recommended Actions:  GE has released a script that can identify the patients’ charts at risk of containing an incorrectly appended CVS. We recommend that you follow the steps in these Release Notes CVS Detection Script Release Notes to run the detection script or contact Quatris Support Services by emailing support@quatris.com to have the script ran for you.

We recommend that you examine any at-risk charts identified by the script for incorrectly appended summaries. If any are found, we suggest you:

(1) change the incorrect CVS to Filed in Error and

(2) retract any secure messages that may have delivered the summaries.

 

Please note: only some of the charts identified by the script will contain an incorrectly appended summary. You will need to run the detection script monthly and manually remediate any issues until you upgrade to a version where the situation is corrected.

If you would like Quatris to assist with running this script monthly until you upgrade to version 12.0.7 a case will need to be opened with our support services team.

***A fix (patch) is available for those on Service Pack 6, and the situation is corrected in Service Pack 7.

Contact Information If you have experienced this issue or have questions, please contact Quatris Support Services at support@quatris.com

 

Maintaining a high level of quality is our highest priority. If you have any questions, please contact us immediately per the contact information below.

Sincerely,

Quatris Support Services

817.282.0300

support@quatris.com

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